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Traditional means of outreach like cold calling and email was failing to yield high response and conversion rates for clients in the market for a refinance.
Option One Lending leveraged Glengarry AI to notify and alert internal network of clients about interest rate updates and notifications, resulting in a 5X higher response rate than other channels. As responses flowed in, Option One managed the high volume of interactions with carefully crafted workflows to further qualify leads and have personalized two-way conversations using Glengarry AI’s machine learning and language processing technology. Ultimately, this campaign achieved a 28% increase in conversion rates for Option One.